Advice is given on means-tested and non means-tested benefits, including:

• Benefits for those looking for work

• Disability and incapacity related benefits

• Employment & Support Allowance

• NHS benefits

• Industrial injuries

• Maternity benefits

• Pension Credit

• Social Fund

• State Retirement Pension

• Statutory Sick Pay

• Tax Credits

Problems with overpayments and underpayments of benefits are also covered.

Claimants who are being investigated and/or prosecuted for alleged benefit fraud should seek the advice of a solicitor specialising in criminal law.

Advice ranges from simple benefit checks and “better off” calculations through to challenging decisions on benefit claims. Benefits advisers can make written representations to benefit appeal tribunals and at Upper Tribunals and Courts where appropriate.  In some circumstances, they may be able to attend tribunals with clients.

Initial advice is given through our Reception Desk. For more information click the links to HOW OUR SERVICE IS DELIVERED and CONTACT US.

For more in-depth advice and casework, the adviser will need to check whether you meet our funding criteria before an appointment can be booked. For more information, click the link to HOW OUR SERVICE IS FUNDED.

Click the link to our ANNUAL REPORTS to see case studies giving more information about the type of work carried out by our specialist benefits advisers.

HWRA also distributes emergency food vouchers on behalf of the Harlow Foodbank which supports people in Harlow who find themselves in crisis. For more information on Harlow Foodbank, click on this link www.mrct.org.uk/foodbank