They may be able to help if you have a financial complaint you cannot sort out with your bank, building society, financial advisor, friendly society or credit union, insurance firm, investment firm, mortgage firm, stockbroker or unit trust company. They can help with most financial complaints about banking services, credit cards, endowment policies, financial and investment advice, insurance policies, investment and fund management, life assurance, mortgages, personal pension plans, saving plans and accounts, stocks and shares, unit trusts and income bonds.

You need to complete an official complaint form which you can download from the website or get by phoning the Helpline.

South Quay Plaza, 183 Marsh Wall, London E14 9SR

0845 080 1800

Email: complaint.info@financial-ombudsman.org.uk
Website: www.financial-ombudsman.org.uk