This is not an Ombudsman Service. Its aim is to keep advertising legal, decent, honest and truthful. It judges advertisements, direct marketing and sales promotions against a set of Codes. You can complain to the ASA if you think there is something wrong with an advertisement you have seen or heard; have difficulty getting goods or a refund for items bought by mail order or through television shopping channels; want to stop direct mail from companies sent either by post, fax, text message or email. You can check on the website whether the ASA is the right body to handle your complaint. If it is, you can complete an online complaints form. Email them only if you have a query that is not answered on the website.

Mid City Place, 71 High Holborn, London WC1V 6QT

020 7492 2222
Textphone: 020 7242 8159

Email: enquiries@asa.org.uk
Website:

asa.org.uk